RETURN POLICY

 

Special orders, exclusive items and sales items are FINAL.  Meaning, that they are non-returnable or echangeable.  For items that are returnable, we accept returns postmarked within 14 days after item is received, in original unused condition.   All tags, cards, and /or pouches must be included with you return.  Please email us BEFORE returning merchandise for a return authorization number (RA #).  The RA number must be clearly written on the outside of your package, or it may be refused.  No returns will be accepted past 30 days.  All unautorized returns will be sent back at the senders expense.

 

Shipping charges are non-refundable.  Refunds will be reduced by any discounts or coupon code savings, where applicable.  Returns totalling $100.00 and over will be subject to a 5% restocking fee to cover the cost of the sale.  If you are ever in doubt of the item, please email us prior to buying the item.

 

Item received as a gift must be accompanied by the original receipt and may only be exchanged.  Please see below for our exchange policy.

 

We highly recommend shipping items back insured as we cannot be responsible for lost/damaged packages.  Be sure to package returns well, as items damaged from improper packaging will be subject to a minimum $10.00 repair fee.  When packaging make sure you item is secure and not moving around in the box.

 

EXCHANGE POLICY

 

We accept exchanges, provided you email us BEFORE returning merchandise.  You have 14 days from the date your receive your item to make a  exchange.  You are responsible for shipping charges.  Items must be received in the condition they were delivered to you.  Exchanges must be made for equal or greater value.  Shipping charges will be applied to exchanged items.